Terms and conditions

Products that are labeled on order have a lead time of three weeks. All products carry a 12 months warranty provided they were installed by us. Refunds will be done within 5 days of purchase provided they not installed or used, there after a warranty will apply. Cancellation of an order will be charged a 15%handling fee of the total purchase amount. Installation outside ekurhuleni will be calculated based on A.A fees per kilometer. Cancelling after the work’s started

The installer will only begin work if you’ve formed a contract, either written or verbal.

You’ll need to negotiate with the business if you want to cancel and get any money refunded.

They may ask you to pay for any or all of the following:

  • a cancellation fee
  • labour costs up until the time you cancelled
  • any items installed or fitted that can’t be removed without damaging them
  • the return of any items that have been delivered but not installed (or can be easily uninstalled)
  • any loss of profit caused by your cancellation (eg where they set aside time to do your work and can’t book another job for the same period.

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